Cookie Policy

At Happythreads, we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, disclose, and protect your personal information. It also explains your rights regarding your personal information. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

Information We Collect


We collect and process the following types of information:

  1. Personal Identification Information: Name, email address, phone number, etc.
  2. Usage Data: Information about how you use our website, products, and services.
  3. Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
  4. Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

Use of Personal Information


We use the information we collect in the following ways:

  1. To provide and maintain our service.
  2. To notify you about changes to our service.
  3. To allow you to participate in interactive features of our service when you choose to do so.
  4. To provide customer support.
  5. To gather analysis or valuable information so that we can improve our service.
  6. To monitor the usage of our service.
  7. To detect, prevent, and address technical issues.
  8. To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
  9. To carry out targeted advertising and retargeting through Meta (Facebook) ads and other similar platforms.

Cookies and Tracking Technologies


We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of Cookies We Use

 

  1. Essential Cookies: Essential for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or use a shopping cart.
  2. Performance and Analytics Cookies: These allow us to recognise and count the number of visitors and to see how visitors move around our website. This helps us improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. We use Google Analytics for this purpose, which generates statistical and other information about website use by means of cookies. The information generated is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.

Third-Party Cookies

We also use third-party cookies on our website for the following purposes:

  1. SnapEngage: This enables us to provide you with the chat facility. If you disable this cookie, you won’t be able to use the chat functionality of our website.
  2. Facebook (Meta platform): This helps us serve and measure the performance of our ads. We do not use it to identify personal information about you.
  3. Seal.godaddy.com: This SSL cookie allows us to securely encrypt and transfer your sensitive data between servers, such as your card details. We do not have access to this data, nor do we store it.
  4. WebInterpret: This service allows us to sell internationally with localization services.
  5. Hotjar: This allows us to monitor website performance to improve your experience - it doesn’t allow us to personally identify you.

Managing Cookies


Blocking Cookies


Most browsers allow you to refuse to accept cookies; for example:

  • In Firefox (version 51), you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites".
  • In Chrome (version 55), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

Blocking all cookies will have a negative impact on the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

Deleting Cookies


You can delete cookies already stored on your computer; for example:

  • In Firefox (version 51), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies".
  • In Chrome (version 55), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".

Deleting cookies will have a negative impact on the usability of many websites.

Contact Us


If you have any questions about our use of cookies or other technologies, please email us at wecare@happythreads.com.