Employee spotlight: Olivia – 11 years of dedication at Happythreads

Behind every great brand is a team of hardworking individuals, and Olivia is proof of that. As Happythreads’ longest-standing employee, she’s been with us for an incredible 11 years. From her early days in the warehouse to her current role in customer services, Olivia’s journey is one of growth, dedication, and an unwavering commitment to serving healthcare professionals.

From warehouse to customer services: Olivia’s career journey

Olivia joined Happythreads over a decade ago, starting her career in the warehouse team. Her role involved picking and packing orders for healthcare professionals across the UK and Ireland, ensuring they received their scrubs quickly and efficiently.

But Olivia’s story didn’t stop there. After years of mastering warehouse operations, she transitioned to the Customer Services team, where her expertise shines daily. “We get so many queries about scrubs every day - it’s busy, but I love it,” she says. Now, Olivia handles emails, live chats, and phone calls, helping customers find the perfect scrubs while also processing refunds and exchanges.

Her ability to adapt and grow reflects Happythreads’ commitment to nurturing talent and providing opportunities for professional development.

What Olivia loves about her role

When asked about her favourite part of the job, Olivia’s answer is clear: helping customers.

“There’s something so satisfying about clearing emails and knowing our customers are informed. It’s rewarding to know I’ve made their experience smooth and easy,” she shares.

Even processing refunds and exchanges, which might seem routine to others, brings her joy. “It’s therapeutic to tie up loose ends and ensure customers feel cared for,” she adds. Olivia’s dedication to customer satisfaction is a shining example of Happythreads’ mission to bring happiness to healthcare professionals.

Koi Basics scrubs: Olivia’s top pick

When it comes to scrubs, Olivia has a clear favourite: the Koi Basics scrub sets in Sunshine.

“I love everything about them—the fabric is soft and breathable, and the colour is absolutely stunning!” she shares enthusiastically. Olivia is particularly impressed by the petite leg trousers, which offer a perfect fit for her.

These scrubs are more than just stylish; they’re designed to keep up with the demands of busy healthcare professionals. With their durable material, flexible fit, and standout colour, they combine comfort, functionality, and a serious wow factor!

If you’re searching for scrubs that check all the boxes, Koi Basics in Sunshine might just become your favourite too.

11 Years and counting: Why Olivia stays with Happythreads

So, what’s kept Olivia at Happythreads for over a decade? For her, it’s the supportive culture and the chance to grow.

“I’ve been able to take on new challenges and develop my skills over the years, which has made every stage of my career fulfilling,” she explains. Olivia also values the strong sense of camaraderie among the team. “It’s amazing to work with such great people - we really are a family here.”

Her journey reflects the core values of Happythreads: supporting our team so they can better support healthcare professionals.

Celebrating our team and our mission

Olivia’s story is more than just an employee spotlight; it’s a testament to what makes Happythreads special. From providing high-quality scrubs to fostering a workplace where employees can thrive, Happythreads is dedicated to bringing comfort, style, and happiness to healthcare professionals across the UK and Ireland.

To Olivia and all the hardworking members of the Happythreads family - thank you for making a difference. Here’s to the next 11 years! 🧡